Customer Testimonials
Great Service comfortable environment, knowledgable people. I would recommend AP Buick GMC to anyone looking for a new or used vehicle
I had a very pleasant experience at this dealership. I was buying a used car for my daughter and it was a smooth process. I appreciate the experience and more so appreciate the staff and all the work that they put into making this experience delightful.
Good guy great team friendly environment they go out their way to help the customer.
It’s was a great experience. My salesman is a super great guy and he helps me a lot during that sale his name is Elijah Deleon definitely I will give him 5 stars.
I am shocked at how much an oil change runs now days. I have a 2018 GMC Yukon, which I bought elsewhere, that takes 8 quarts of oil. I have been quoted anywhere between $80 and $199 at other places for a simple oil change; Al Piemonte Buick GMC has always had the better price, Saturday hours, and a great coffee making machine in the waiting room. Thank you guys, you have a customer for life.
AJ is the best. He’s professional and takes care of the business. I will continue to bring my truck where ever he working.
The best very polite great service. Would recommend to anyone to have service done there
Elijah was a great agent to work with. He got me out of there in less than 3 hours with a brand new car.
Todd is always friendly and helpful when I bring my car to the service d. He is the greatest.
Everything was done in a timely matter we always are satisfied. Usually everything is done to our satisfaction
Great as always. Todd is an asset to this dealership in the service department and he is always honest and professional.
Great service with a smile. Very nie and clean waiting room. Wpou;d recommend to everyone.
The Repair shop at Al Piemonte Buick GMC is outstanding. Every time I have visited, I have a great experience. From the moment I arrive, the staff (AJ Jurado) is professional, courteous, and keeps me informed throughout the entire repair process. They take the time to explain the repairs clearly, answer all of my questions, and complete the work on time.
It's clear they take pride in their workmanship and customer service. I truly appreciate their honesty, attention to detail, and commitment to doing the job right. I highly recommend this dealer repair shop to anyone looking for reliable, ... Read More DealerRater - Jul 29, 2026
Todd is the best as he takes care of your needs in a timely fashion with a friendly attitude.
Cody made it fun. He answered all my questions and explained everything to me. He made me enjoy my experience with my purchase of my car. I hope the dealership sees what a great job he does. I’ve bought a few cars and this was the smoothest deal I’ve made. Thank you Cody!
Not much more I can say about how great Todd F is. Has been looking out for me since my first car when it was still Howard's. Service guys are great based on the quality of the repairs I've always gotten.
Great service fast and easy to buy a car with no hesitation definitely recommend this place thank you Derek for having an opportunity to work for me
My car is still under warranty so my services were minimal but done well and in a short period of waiting time. A J was very courteous and attentive and took care of my needs.
Todd always is attentive, considerate, explains everything that my car needs and what the associated costs may be.
Worst customer service I’ve experienced. I went in for an oil change and was there for almost 2hrs. No one ever communicated anything to me. I had to initiate any updates. At the end of the service they handed the paper to the check out person and not a single tech reviewed what was completed on my car, how anything looks on my car, if there are any recommendations needed, etc. In the past, a tech would always touch base with you to give you a run down of how everything is looking on your car and what was ... Read More DealerRater - Jun 21, 2026
The service itself is great the wait time for a simple oil change with an appointment is well over two hours and a half hours every time.
TODD FROEHLICH DOES A SUPER OUTSANDING JOB. He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUSTADNING
I purchased at Haggerty but the service department was not good - so I have been getting service at Al Piemonte since
I had a disappointing experience at the service center. From the moment I arrived, the service agent’s tone felt cold and dismissive. When I explained the concerns I had with my 2025 Buick Envision, I sensed an immediate assumption that nothing could be wrong and that “this is how the car is made,” before anyone even inspected it.
During the test drive with the technician, I tried to describe the issues, but I was repeatedly interrupted and told the same thing — that the car was functioning as designed. At one point, I was even told that if I didn’t ... Read More DealerRater - Jun 12, 2026
Giovanni and his teamworkers help me a lot I thought I wasn’t going walk out with vehicle and i did thank you Giovanni
Outstanding service, we had a great experience getting what we were looking for, working with Jonathan making the process easy and fast .
The advertised price of the vehicle I purchased was $78k and it was sold to be for $84k and then you tacked on another $10k in fees. We wanted to use our own financing and were told no. Beyond shady what happened to us. It should not be hard to buy a car and prices should be what they are. We spend over 5 hrs at the dealership as well which was totally uncalled for. We came in for a specific vehicle. Beyond frustrated and will not be back to this dealership ever again. They gave us the vehicle with 1/4 of ... Read More DealerRater - May 27, 2026
Excellent service!!!! Very polite , customer service is great. I will be bring my car back for service. AJ is an asset to the department along with Joe in fixing the problems.
This is not a welcoming environment. The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the first time I’ve been there. It’s almost like a culture that has been set by whoever’s in charge.
lines on back up camera not working, after several visits the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a go between but that's not getting the issue fixed.
My service includes tires rotations, but there was no tires rotations and no car wash. Very disappointing. This is not the first time.
Great people great customer service get the job done I’ll go back and I will refer people
Nice and friendly. No pressure and pleasant to deal with. A nice car buying experience, rare these days. Happy with my purchase and delighted by the experience.
I went in, knowing what I needed/wanted and what my budget was. I worked with J.R. who did everything he could to make my experience fast and hassel free. I am a rational person who can understand what a dealership can and can not do. They can't unload a vehicle without making something on it. I also knew that the price they had it at was a great price, but in line with physical condition. They were able to get me a better interest rate than anywhere online said I could possibly hope for with my credit ... Read More DealerRater - Mar 31, 2026
Good fast and efficient service my car was serviced and ready in a timely manner and cleaned
The car was brought in Monday morning. No communication Mon or Tues. I called Wed morning & was told they had not yet diagnosed the problem. I finally received a call late Wed to say it was the battery & had to stay another day. When I finally picked up the car Thurs, they hadn't washed it. The car has always & only been serviced at Piemonte & they previously were quick, communicative & washed the car. I quite disappointed.
It is always a pleasure to have the work done here. They do a great job
I always have a great experience when I have my Buick Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work that has been done on my vehicle in the past.
I don’t have to go to a dealership to service my car. I want to and Todd is the reason. My vehicle is older and I keep up on the maintenance and I keep it nice.
I don’t have to worry about some shop trying to upsell me on something ... Read More DealerRater - Mar 24, 2026
Service writer Todd Froehlich was friendly and helpful. He explained in detail and followed up with us when vehicle was ready. Will definitely ask for he next time.
Sebastian was a pleasure to work with. He was knowledgeable and very helpful. I ended up buying the car I wanted, thanks to his assistance!
Was probably the best experience I’ve had at a GM dealer. The car was taken and quickly, and the weight for an oil change and rotation was only an hour where it’s been two hours, typically at other dealerships. Great service department !
Randy was friendly, communicative and very thorough. I was very happy with the service and the work done on my vehicle.
Called and got an appointment same day to take my truck for an oil change. Quick service.
Services took me right away, and took care of the maintenance that was scheduled for my vehicle. They did a great job.
Mr. Galick was special, in the regards that he respected me, and my preferences. He didn't try to do "fuzzy math", and he listened and paid attention to my long list of needs and wants. He found a car (2022 Buick Encore GX Select AWD) that had 12/12 needs and 10/12 wants. So I ended up getting a beautiful, luxurious car with 22/24 items on my list. That's 92% of everything that i could have hoped for-amazing!!
Todd and the service staff are outstanding! Excellent each and every time a visit is needed. Great Job!
you guys made my day getting me in the dream mobile! After my experience with my truck. Sebastian you made it all happen with ease! great experience with finance also. You guys made it seamless!
Easy to work with, service personnel were very helpful and we got a car wash when it was ready for pick-up
i was very happy with my purchase i believe i got a very good price on my 2023 GMC Sierra 2500. Jonathon Galik was great to work with. i would definitly deal with Al Piemonte again.
Todd at Buick GMC was excellent to work with. He took great care of my car and made the entire service experience easy and stress-free. His communication was perfect—he kept me updated throughout the process and explained everything clearly. The service was prompt and professional, and I really appreciated how attentive he was. I highly recommend Todd and the team if you’re bringing your vehicle in for service!
J R and Derek were great and easy to work with. They were prompt on getting me in and out the door
Communication has always been excellent—clear, timely, and reliable. They respond quickly and keep everyone well informed. I appreciate the professionalism and efficiency.
I had a great experience working with Felix and Jonathan . They were knowledgeable, patient, and never made me feel pressured. They took the time to answer all my questions and made the entire process smooth and stress-free. I truly appreciate their professionalism and would highly recommend them to anyone looking for a vehicle.
Great people that seem to Care like it was there car. Easy to deal with and not pushy my service guy Todd was excellent and trustworthy I would recommend them I have a Chevy and take it there because Castle Chevy is a pain to deal with and Al Piemonte is much better than Castle Chevy if you own a gm think Al Piemonte for honest people
Always top notch customer service here, and the staff is friendly. Matthew Rose is an excellent Service Advisor, who pays attention to detail.
Excellent costumer service five stars and everything else as on the time. I will recommend you
Took back car for transmission change and they hadn’t started it for 4 months.
It was easy to check in, and the service area was clean and inviting. Friendly service.
Scam tactics be ware of Mike the used car manager complete waste of time avoid this place
Had another nice experience having my car serviced with Al Piemonte Buick GMC. The service did a great job! And, thanks for noting and fixing the nail in my tire! The text message updates are appreciated.
Had an appointment on a Saturday and they didn’t worked on my truck till Monday. And the advisor that was there on Saturday did not care
I have trusted the service department for the 10 years I have owned my car. Always felt that they were fair and kept my car running safely
Had a multi inspection , didn’t receive the results. Had a coupon for schedule for oil change it was not applied. Had to lnform the clerk to have it corrected
Called GMC road assistance and they couldn’t put on my spare. Then had to call a toe truck and the dealership wouldn’t void the tow fee. Very dissapointing
Amazing team! They got me a lower apr and monthly rate than expected! Loved the fact the ceramic coated everything. Even cleaned the car in between test driving it and signing all the papers!
Once again Todd F. saves the day! Had a air pressure problem with a tire that was actually a problem with the wheel. He went out to find one for my 2002 Buick Regal at a fair price point and good quality. all went well with installation and so far problem solved.
Booked appointment and let walk ins in front of me. Very disappointing to let that happen
The people in the service dept are great, friendly and knowledgeable, always let me know the issue before working on my car
The service was great and very prompt. AJ was very helpful with my questions and concerns.
The service center is exceptional in their responsiveness to needs and ensuring that there is satisfaction guaranteed. I look forward to visiting each time.
I have my oil changed and was in and out. In a regional amount of time
Sevice is fast and efficient. Matthew is very helpful and making sure that everything is taking care of
Hello, I love the entire team. I was in and out. I have recommended this dealership to everyone.
It took them 2 days and they didn't call me when my truck was ready.
The service was great. I came in at 7am for a oil change and was done by 8.
Got me in and out! The perfect vehicle I needed for me and my family and a great price! Also very respectful and will recommend!!!!!
Todd is absolutely wonderful to work with. He's been "my guy" since I bought my first car there in April 2014. always of great help, willing to make sure all is well and answer any questions.
Very bad and rude customer service/service advisor. They never have a loaner car or do know if they will get one. Best thing I avoid them at all cost.
I’ve taken my past 2 pick ups to this dealership and have never had any issues. I have dealt with Todd for years and he is always helpful.
I brought my Buick in for routine maintenance. Todd was great to work with. He explained everything and kept me informed of the status of my vehicle. By far the best Buick service I have experienced in the Chicagoland area.
The engine light is still on. It came back a day later there was no resolution
The employees were friendly and communicated well, but unfortunately they didnt fix the problem I am experiencing with my transmission.
Besides the oil change and tire rotation I went in for I was having a battery issue. To be exact the charging. I knew the battery was still under warranty with the dealership. I purchased approximately 2 years ago. I also had the alternator replaced approximately 5-7 years ago, amd not in warranty. Now service could've came back with you need an alternator, or something to run up the bill, but they didn't. It ended up being a loose connection on one of the battery terminals. You know how much credibility this gives your service department! I always deal ... Read More DealerRater - Nov 12, 2025
Sales person was helpful and informative. I guess all I want share is that I had a great experience with the service department.
Excellent service, friendly staff, quick turnaround, and great customer care—highly recommend this dealership for your purchase!
Ever since I purchased the vehicle the radio screen is bad I’ve had been having an issue for a long time I been told it was the antenna and that was replaced a module sensor and that was replaced and it still doing the same thing either the radio has been a defect since I purchased the vehicle or they are just stealing from me at these point. I been very patient but now I’m very disappointed in the dealer
Todd provides updates and great service. I feel comfortable working with Todd. I continue to bring g my 3 vechicals in for service because of Todd.
I damaged one of my tires during my commute home only minutes from Piemonte. Even though it was near closing time, they took my vehicle in to inspect the tire. A repair was not an option, so I purchased a replacement tire. Everyone was helpful and super nice. Thank you!
Dan buen servicio de calidad las personas que atienden son bien amables. Se ciente bien llegar a este taller o venta de carrod
Fast friendly service. And we were surprised that they washed the car even though we didn't ask for it.
Great service staff, clean waiting room with drinks and snacks, and not a long wait for the service to be completed.
Excellent service, advisor was informative and niceand will come again. Appreciate the offer aoto eash
I recently had the pleasure of working with Milton who truly went above and beyond to ensure I had a positive experience. Their professionalism, knowledge, and attentive customer service made the process seamless and enjoyable. They took the time to understand my needs, provided clear and honest guidance, and were genuinely invested in helping me find the right vehicle. It was a pleasure working with someone so dedicated to their craft and customer satisfaction.
I always thought when you bought a new vehicle they filed the gas tank?? The brakes are squeaking already and not had it for like more than 2 weeks. I did not like the fact that the salesman stood over me and made me do a review on how he did. The payment was more than what I wanted and was told the least term would be 66 months and it was 60 so that was a little misleading, but I really like the vehicle.
I worked with J.R. he and the rest of the crew were very good people to work with i had a very good experience.
AJ was awesome. When I couldn’t take his call he would text to keep me updated. Nice communication!
Great help with the serviceman. Had lots of patience while I had to contact GM REWARDS
Milton was amazing, we had a no nonsense negotiation and it was quick and painless.
I called in due to an issue with my battery and AJ was able to get me in on the next day! The issue was resolves in less than 45 minutes. Thanks AJ and the service tean.
My service rep is the best. We drive out of our way to visit Al Piemonte Buick GMC because we trust Todd and know he will give us an accurate review of our vehicle identifying the most important issues on our 10 year or vehicle. He and the team keep it running tip-top!
