Customer Testimonials
Great customer service friendly place keep up the good work for everyone in town. Thank you
I got an appointment easily and quickly. Everyone who works there is kind, polite, and professional. I appreciate that very much because polite customer service is something that is disappearing in our society. They also have a nice clean area to wait in as your car is being serviced with comfortable seating, television and fresh coffee.
Nice friendly service writer not very pushy explains everything answers all questions. I will continue to use them for my Cadillac.
I took a GMC Sierra 2024 to check an oil leak on the driver side power running board. I was initially told that it wasn't possible to happen because there isn't oil in that part. I left the truck there for them to inspect. Then, I was told it was ready, but is still leaking and my driveway has now multiple oil stains. I got a text message to thank me for the business and to contact them if I had question. I sent the picture of my driveway with stains and got no response.
Amazing experience! The best dealership on earth. Barbara and Leonard were exceptional, and had our best interest at heart. We were able to walk away happy, informed and with our our dream car. I am so grateful!
Great customer service. Great help. Very happy and satisfied. really appreciate it all help Thank you
First time in this service department and thses guys are great-very friendly and kind
Would highly recommend going to this dealership. They don’t hassle you in the parking lot. Tony was great to work with.
Tire rotation was added to the service when appointment was made. Still tire totation was not made at dealership
Excellent customer service! Friendly, attentive to details, great communication, goes beyond expectations. We always have a good experience at this dealership
The worst experience ever buying a car…customer service the worst experience ever…horrible management skills, they have you buy an extended warranty, That they do not want to live up to when bringing the car back for service…
Back in 2020 when we purchased this vehicle, we have had nothing but positive experiences with the service team. First Class Team all around.
Todd was great to work with. He alerted me as soon as my car service was complete. He was very courteous checking me in and out.
Todd is helpful, knowledgeable, and easy to work with. I'm told up front what the issue is with the truck and what it will take to get it fixed.
Tony was great to work with. I really appreciated not getting hounded when I was looking at used cars in the lots. I would say though that when I did enter the building to inquire about a car it did take a minute to get approached for help. Overall I would recommend this dealership.
Todd was terrific. Great communication and attentive to all of my questions and concerns. Thanks so much.
Julio did an amazing job. Walk out with my Tahoe he was very nice easy to work with. I’m really recommend him
Professional helpful got me in at appointment time enjoy the experience will continue to go back and will continue to buy GMC vehicles
Todd was great. Made my experience a great one! He provided me with all the information I needed. He was patient and courteous.
The dealership was great, the dealership itself was clean, everyone in it was very respectable, the car was clean runs great. I look forward to doing business with you again.
His experience made the process really easy and smooth, fantastic communication skills, really kind person!!
Very Professional. Made sure all our questions were answered and that we were taken care of. Would definitely consider going back in the future.
Professional service, polite treatment, work was completed quickly and my Encore GX was returned washed. Want's not to like.
It’s alright, not the best but it gets the job done. And plus they work with you
Todd in the service dept got me a loaner. My 2023 Sierra Denali was in their service dept for approximately 7 weeks waiting for a new engine to come in. Truck seems to be driving and running like new again. However I am still concerned that this catastrophic engine failure could happen again. GM needs to address the real issues with their v8 and fix these motors properly.
Happy with my experience! Lenorad was nice and helpful and I love my car!thank
Friendly and honest. Is how I would describe Al Piemonte. Great experience buying our used car from them.
Werry good .polecam dobra obsluga.dobre ceny..........all ok.9/10.dobra lokalizacja.duzy parking.
Have had pretty good experience there before. Took my 21 Denali sierra in for a recall and came back to pickup and they couldn’t find my keys. Luckily I have an AirTag on them and they were in some one’s desk. I was told the truck was washed and went to find it out front and it was parked out back and wasn’t washed. I also had to uber home at drop off because they said all the loaners were out and the porter wasn’t there.
Took care of the one problem very well couldn’t take care of second problem GMC has no fix for the phone charger .
In 2023, I purchased my first ever Buick from Al Piemonte, and it was a very positive experience. So, I returned in 2025 to purchase my second Buick and it was a great experience. My sales person, Alex Alverio, was the best in every way through the entire vehicle purchase. I left the dealership a happy and loyal Al Piemonte Buick customer! Thank you!!!
Amazing service. Great customer experience. I highly recommend you using AP Buick GMC. Thank you Todd
Thank you for the great service Al Piemonte Buick-GMC provided just this past week. I noticed a big different in my steering suspension , definitely I don’t hear the popping/clucking sounds.
I brought in my car to have the battery replaced. The service took less tha a half hour and I was charged $160 for Labor. $160 for a half hour of work, $320/hr, $2,560/day, $12,800/week, $665,600/year per tech doesn't make sense. I really like this dealership but was dissapointed with the charge on this visit.
Great experience left satisfied with the vehicle and the people working there are very professional
Great service department, they gave me a estimated time for my repair, and they beat it Thank You
Great experience and a nice selection of vehicles. Took a few hours from end to end to close the deal but I also drove several. Exciting celebration when you sign and ring the bell!
Alex the salesman was Wonderful!!! He got me exactly what I needed with a great price. Everyone was also so helpful & made the process quick & easy.
I have been taking my vehicles to this dealer, and this experience was one of the worst I have ever had. I bought the car at this dealer with the pitch that they do a 100-point inspection. Well, they definitely do not. I have only had the car for 5 months, and it already has issues. I bought the extended warranty. It seems the dealer will figure out a way to charge a 199 inspection fee, and then whatever you bring it in for seems not covered at that point for one reason or another. The service manager didn't even try ... Read More DealerRater - Mar 10, 2025
Recently had my Cadillac ATS towed to Al Piemonte Buick/GM dealership. The car was experiencing electrical problems, which are often hard to diagnose and repair. Although they had the car several days . They were able to fix multiple problems. Got the car back and it’s starting and driving like new! Great job!
They were very patient and very invested in my needs and wants. I would highly recommend this dealership to others 10/10.
Very present janet was very helpful and had the car ready in less time then she said it would take excellent service janet
I came in very nervous about my situation. The first sales rep that broke me was horrible but Sebastian Reyes Garcia and Lanell Gray made the deal happen! I and forever grateful and will be returning with my son. Thank you both so much!
Service at this dealership is fast and the service advisor (Jimmy) knows his stuff about SUV's.
Recently experienced a breakdown with my 2023 GMC Sierra truck. I had it towed to Al Piemonte Buick/ GMC. Jim and Todd from the service department got back to me the next day with bad news. The truck needed a new engine. They had me come back in and get a loaner vehicle, as this type of repair will take weeks. Not Happy with GM itself for the quality of this truck, but at least the dealership is trying to make it right. Hope the truck is as good as new when I get it back? Really glad the dealership gave ... Read More DealerRater - Mar 1, 2025
The staff was absolutely amazing!! I will recommend them to everyone that is looking for a vehicle.
I arrived earlier than my set appointment however the guys took me in with no problem. Wait time was fair and job was done as expected. Tod was very helpful
Allowed me to schedule my repair quickly, was interested in listening to my presentation of what I believed to be the mechanical/electrical issues. Provided timely feedback and accurate cost estimates. Very positive experience.
Pricing seems high. If you want to keep customers that buy their vehilces from you, and keep them from going else where pricing needs to considered for the customer. To say that the service that is rendered at the dealership is the best you'll get for your vehicle, and all services are priced accordingly is simply not true. There are pleanty of places. Yes, one would think for a little more money that the service would because of GM product, GM dealership for service is done better. As it should be, but please don't gouge the customer that ... Read More DealerRater - Feb 27, 2025
Alex alverio es un buen vendedor me siento muy feliz por todo lo que me ayudó…
I went to a different Buick dealership and had an awful experience. I went to Piemonte and had a completely different experience. Rocky was personable, thorough, and listened to my needs! Every team member I met was very helpful in the process. I would highly recommend this dealership to anyone seeking to have a good experience. Walked away with the exact car that I wanted!
I Would never do business with anyone associated with Alex Kaliakmanis the fact he has to drive an hour to get to work should tell you everything you need to know (not a decent human being)
Everyone else at this dealership was amazing unfortunately Alex made.me regret doing business with GMC and Al Piemonte
Alex would only approve to buff the damage left by them buffing damage on the hood that was not disclosed to me at the time of sale instead they left the vehicle covered in salt so could not see it while I went ahead with ... Read More DealerRater - Feb 20, 2025
My whole experience was amazing. From walking in feeling at home to walking away in a brand new car. It was the quickest and easiest I’ve ever purchased a vehicle.
Appointments are easy to schedule and someone is always in contact throughout all the steps of the process.
Alex (Sales) and Alex (GM) were very professional. I didn't want to buy the truck that day and wanted to think it over. The next day I came back. Thanks for your patience Alex (GM and Sales)!!! Mark Kane
Best service ever I would definitely go again and recomendable this to my family members
This was a very positive experience. Leonard was truly a nice guy. I will recommend your dealership to anyone.
Very right to the point and no hassle. Alex really helped me out, and making things easier with no problem. Thanks again…
Had a recall on my car and was not advised when I took my car in for service. My other car I have when I took in for service different dealership they brought my attention a recall my car had .
If I would have got another key fob for vehicle, It would have been great experience. But wasn’t offered. Now I have to spend extra money, to buy one. Being that I bought my last vehicle at Al Piemonte as well, and go there for service all the time. Alex was good though.
Rick Morton took care of multiple issues, doing timely and high quality work. Found and fixed additional issues. Fair and reasonable prices. Always very happy with the service dept. here.
Janet in the service Department, very good customer service. Give her a increase. She have great customers service.
Alex was very knowledgeable and transparent throughout the entire process. Took the time to go through options that fit my family's needs and wasn't pushy. Would highly recommend him.
If I would have got another key fob for vehicle, It would have been great experience. But wasn’t offered. Now I have to spend extra money, to buy one. Being that I bought my last vehicle at Al Piemonte as well, and go there for service all the time. Alex was good though.
Excellent listening skills and delivered as promised...even delivered two (2) chocolate bars and gallon of water for the long ride (12 Hours) back home...
Highly recommend the service shop. They have always taken great care of me and all of our vehicles.
TODD in the service department is excellent. Todd explains what has to be done to keep my car running in great shape. gives me a time estimate when finished. always has the car washed before returning it too me.
Great service and Todd is great to meet our needs. He is always willing to go the extra mile.
Great salesman even better person. Also a hard worker. Thanks Alex for everything! You are greatly appreciated!
This is my second time buying a car, I must say this experience was 1,000% better than the last one. Victor and Lanelle really made this a good experience!
Leonard came in on his day off to make sure everything went smooth for pick up.
Service is great here. Been coming here for a few years now with my Cadillac Escalade.
Came in at 1 pm for engine service oil and fuel filter on my 2020 gmc 3500 denali the service department was very helpful did my annual inspection on such a late arrival on my part. Alpimonte gmc in elmhurst has agreat staff eager to help on such short notice. Thank you and you washed it too great experience definitely triple a service.
Excellent service customer service Felix Contreras was very knowledgeable and Tentative and made very Comfortable with the purchase
The service department had me out in less then two hours for my oil change
Awesome people to work with. Took me in with no appointment. So happy to of done business with them and looking forward to more
Service is very professional and nice to deal with. Good atmosphere to wait in. No complaints
I had a great experience with purchasing my new vehicle! Alex and the whole staff made the process so easy. I would recommend anyone to purchase from them.
Al Piemonte Buick GMC cares about me as a customer. They know my car. I can trust they won't try to sell me unnecessary services, while at the same time advising me on when I need services earlier than scheduled.
Great service, gave me updates during the service. Lounge had snacks and a coffee machine. Great service for the customer
The service was excellent as usual and the service attendants are knowledgeable in explaining the service requirements.
Good service helpful answer friendly take time to explain questions and direc answers no hesitation to answer
Thank you Rocky and his GM for making the purchase of my SUV so easy. My 17 year old daughter will love this 2024 Encore GX sport.
Alex was very helpful and patient throughout the entire process! Would highly recommend him!! In love with our new Buick!!
I recently had the pleasure of purchasing a new car, and I cannot recommend Monique and the entire team enough. They were incredibly professional, attentive, and efficient. Monique listened carefully to my needs and preferences, guiding me toward the perfect car without any pressure or upselling tactics. The entire process was seamless, with clear communication at every step. I was particularly impressed by their promptness—whether it was answering my questions, processing paperwork, or preparing the vehicle, everything was handled with speed and accuracy. This team truly sets the standard for exceptional customer service.
If we end up buying a new GMC car (or Buick) from Al Piemonte, it'll be because of Todd and the service he's provided us over the years. Hands down, the best person to work with.
Great service honest professional and complete . Coffee and snacks while waiting for your vehicle.. am truly satisfied
Found Two exact identical cars on Cargrus and it was noted that the one at your dealership was 1600 plus dollars over average price, ( $18,800.00 ) the other car located in Northfield, an hour further away was listed at $16,400.00 When I first called the guy said he knew nothing about the car so he took my number down to have someone call me back. I instead got a text from a sales person telling me to make an appointment to come in. The second call I clarified that someone was going to call me back around 1230. at 130 I got a call saying that ... Read More DealerRater - Dec 21, 2024
Great Service! It stars with Todd my Service Advisor, followed by the well trained Mechanic’s.
Alex is awesome. He was sooooo friendly and helped me find my perfect car. 5 stars!
Todd has been really helpful in servicing my Car needs and responsive in getting any additional assistance from other departments if we were ready to do a trade in.
Contacted them via CarGurus on a recent trade in van that they did not post photos of yet. Camille said they would send photos and pictures. I did end up getting a dark short video of the van parked between 2 cars so I could not get a clear view. I thought I saw body damage low on the drivers side. I aske Camille on the phone if that was body damage or just shadows as the van had not been detailed yet and was not clean. She clearly said there is no body damage so I made an appointment to ... Read More DealerRater - Dec 17, 2024
The staff was wonderful and explained everything through and through. Monique was wonderful and knowledgeable
Monique had a wonderful presence and made us feel comfortable with our buying experience. She was informative and straight to the point
The sales rep Felix was an excellent help and very nice person I would make business with him again
Monique Smith was professional and very helpful She new her job in a way that provided me a quick detailed experience Monique was friendly and a pleasure to do business with
I have dealt with Todd in Service for many years! He's always had a handle on what my car needs!! He answers my questions (I usually have a few!!) and is always patient with me!! Thumbs up!!
Got an oil change for $75 and they didn’t even put air in the tires
Worked with Felix he was assume I if you are in the market for a new car come see him, he is great.
thank you Sebastian he was so good and helpful if you are looking for your next vehicle come and ask for him
